Dear Valued Customers,

First and foremost, we sincerely thank you for visiting our store and placing an order with us. We are dedicated to providing you with excellent products and exceptional customer service. However, we understand that sometimes things don’t go as planned.

To help you navigate any potential issues, we have established this Refund Policy. Please read it carefully before placing your order so you fully understand your rights and responsibilities.

BUYER CANCELLATION

In today’s world, many of us shop directly from our smartphones, where the small screen size can sometimes lead to accidental clicks. Additionally, shopping can be an emotional experience, and you might decide to change your mind later. If you’ve placed an order by mistake or wish to cancel your purchase after it’s been made, please contact us within 24 hours using the contact methods provided at the bottom of this page to submit your cancellation request.

REFUND & REPLACEMENT POLICY

We’re delighted you chose our products, and we want you to love every purchase! However, if something isn’t right, we’re here to help. Please review the following guidelines for returns and replacements.

 

Eligible Products for Return or Replacement

  • Items that arrive defective or damaged upon receipt.

  • Orders containing incorrect items, such as wrong size, color, or design.

  Ineligible Reasons for Return or Replacement

  • Changed mind: You have 24 hours after purchase to change your mind. Requests beyond this period cannot be accommodated.

  • Wrong size: Please consult the size chart provided for each product before ordering to ensure the correct fit.

  • Other reasons: Issues that are the customer’s responsibility are not eligible for return or replacement.

How to Request a Return or Replacement

  1. Contact us within 14 days of receiving your order. Requests made after this period will not be accepted.

  2. Provide proof: Send clear photos highlighting the defect or issue.

  3. Wait for review: We will review your request and respond within 2-3 business days.

  4. Check your email: We will notify you of our decision and next steps.

Return or Replacement Options

  • Return: Upon approval, you may return the product. Refunds are processed within 1-3 business days after confirmation. Please allow 3-5 business days (up to 15 days in some cases) for the refund to appear in your account. Contact us if you do not see the refund within this time.

  • Replacement: If preferred, we can send a replacement of equal or lesser value.

CUSTOMER SERVICE CHANNEL

We’re here to assist you! Reach out to us through:

  • Email: [email protected]
    Please include your Order ID, name, and a brief description of your issue in the subject line.

  • Message: [Your preferred messaging method & contact info]
    For easier tracking, we recommend using email.

 

Happy shopping and thank you for choosing Votuso!

Votuso LLC

Address: 30 N Gould St Ste N Sheridan, Wy 82801

Email: [email protected]

 

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